Complaints Procedure

Fixed Wireless Broadband

We’re sorry you are visiting this page, we never want a dissatisfied customer and we aim to put things right.

Before the complaint
Please ensure the issue has been reported correctly by ticket, email or freephone call and we have acknowledged it. For more complex cases and matters outside of our control, it may require additional time, up to eight weeks to fully resolve. Complaints during this time will be held open until the work has reached its conclusion. 

How to Complain
You can either email your complaint to team@westwifi.co.uk, log it via a freephone call to 0800 6 102 109 or write to us at 11 Alstone Road, Highbridge, Somerset, TA9 3DT. We will investigate what has happened and what is yet to be resolved. We will provide realistic timeframes and a satisfactory outcome. 

Not happy? 
We’re not yet a member or an alternative dispute resolution scheme due to our size, however if you are dissatisfied in anyway, Please contact our Managing Director on chris@westwifi.co.uk – Subject: Customer Complaint and we will review the outcome and provide an additional solution. 

Coming Soon – Membership to an alternative dispute resolution scheme